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REFUNDS AND CANCELLATIONS

At Lumilyn, each product is meticulously crafted to deliver meaningful results with complete transparency. We hope our products become a part of your everyday self-care ritual. However, if there’s ever an issue with your order, our team is here to ensure it’s handled seamlessly.

Refunds & replacements

We offer refunds or replacements exclusively in the following situations:

  • An incorrect product was delivered

  • The product arrived damaged

  • The product received is expired

  • An empty package was delivered

If you experience any of the above, please contact us at skin@lumilyn.com within 7 days of delivery, along with clear supporting images and relevant details. Requests raised beyond this period may not be eligible.

If your package appears unusually light or empty upon delivery, we kindly request you to record an unboxing video to help us verify the issue efficiently.

Cancellations

  • Orders cannot be cancelled once they have been shipped.

  • Orders that have not yet been shipped may be cancelled.

Thank you for choosing Lumilyn. Your trust means everything to us, and we remain committed to delivering an elevated and effortless experience at every step.

Our team will review your request within 48 hours. Upon approval, we will arrange a reverse pickup from your doorstep through our courier partner.

Once the returned product is received and the concern is verified, your refund will be initiated within 24 hours.

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